Privacy Policy

1. Who We Are

This Privacy Policy applies to tebaoflexrubbercable.com, operated by Jiangsu Tebaoflex Special Cable Co., Ltd. References to "TEBAOFLEX", "we", "us" and "our" in this policy mean this company.

For the purposes of applicable data-protection laws, we are responsible for deciding how personal information collected through this website is used. For privacy questions or requests, contact us at factory@tebaoflexcablegroup.com.

2. Information We Collect

We collect information that you provide directly when you contact us, request a quotation, submit a product enquiry or otherwise communicate with our team. Depending on your enquiry, this may include:

• Name, company name, job title and business contact details;
• Email address, telephone number or WhatsApp contact details;
• Product requirements, specifications, quantities, application details and other enquiry information; and
• Communications and information you choose to provide to our team.

When you visit the website, limited technical and usage information may be processed automatically, such as IP address, browser and device information, language, pages requested, visit timing and cookie preferences. The information available depends on your browser settings and the choices you make through our cookie-consent tools.

3. How We Use Information

We use personal information only where it is reasonably necessary for our website and business operations. This may include responding to enquiries, preparing quotations, providing technical or order-related support, operating and improving website functions, protecting website security and meeting applicable legal obligations.

We do not use enquiry information for purposes incompatible with the reason it was provided. If we use contact information for optional marketing communications, we will do so only where permitted by applicable law and will provide a way to opt out.

4. Legal Bases for Processing

Where data-protection laws such as the GDPR apply, we process personal information only when an appropriate legal basis is available. Depending on the context, this may include taking steps at your request before entering into a contract, performing a contract, pursuing legitimate interests such as responding to business enquiries and protecting website security, complying with legal obligations, or relying on consent for a specific optional purpose.

Where we rely on consent, you may withdraw it at any time through the relevant consent tool or by contacting us. Withdrawal does not affect processing carried out before the withdrawal where another lawful basis applied.

5. Cookies and Consent Preferences

Our website uses cookies and similar technologies to support essential site functions. Optional preference, analytics or marketing technologies may be made available only where enabled on the website and according to the choices presented through the cookie-consent tool.

You can review or change your optional cookie choices through the cookie preference control made available by the website. Restricting some cookies may affect certain site features.

6. Service Providers and Sharing

We may use service providers to support the operation of this website and our business communications, such as website hosting, security, cookie-consent management, form processing, email communications and, where enabled, website analytics. We share personal information only when it is reasonably necessary for the relevant service, to comply with applicable law or to protect the security of our business and users.

Service providers processing information on our behalf are expected to use it only for the relevant service purpose and subject to appropriate safeguards. We do not sell personal information.

7. International Transfers

TEBAOFLEX is based in China and serves international business customers. Personal information may therefore be processed in China and, depending on the service provider used, in other countries where our service providers operate.

Where information is transferred across borders, we take reasonable steps to handle it in accordance with applicable data-protection requirements and the nature of the information involved.

8. Retention and Security

We retain personal information for no longer than reasonably necessary for the purposes described in this policy, including enquiry handling, business, contractual, legal and security requirements. The appropriate retention period depends on the type of information and the reason it was collected.

We use reasonable administrative, technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on the laws that apply to you, you may have rights to request access to, correction of, deletion of or restriction on the use of your personal information; to object to certain processing; to receive a portable copy of information; or to withdraw consent where processing is based on consent.

To make a request, please contact us using the details below. We may need to verify your identity before responding. You may also have the right to complain to the data-protection authority in your usual place of residence or work, where applicable.

10. External Links and Children's Privacy

This website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

Our website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review the matter.